Join the Crossroads Team

Local Expertise, Reliable Service

Founded in 2009, Crossroads Utility Services was born out of a need for a locally-focused utility operations company. Responding to the unique challenges of Central Texas communities, we have over 150 years of combined experience in the water and wastewater management industry. As a woman-owned and locally-operated business, we are dedicated to providing creative and flexible solutions to our clients' needs, helping them maintain reliable utility systems and provide customer satisfaction.

Your Trusted Partner in Utility Management

At Crossroads, we serve over 52,000 connections across 81 utilities in the Austin area. Our service offerings span from 24/7 customer service and utility billing to expert maintenance and certified utility operations. With a focus on providing a better customer experience, we integrate advanced technology to ensure secure, real-time access to billing and utility usage information.

Committed to Excellence

We pride ourselves on our ability to meet and exceed all state and federal requirements. Our highly skilled team of TCEQ-certified water and wastewater operators are supported by a full crew ready to respond to emergencies around the clock. Whether it’s maintenance, repairs, or regulatory compliance, we are fully equipped to manage every aspect of utility operations, ensuring safe, efficient, and reliable service.

Our Approach

We tailor our services to meet the specific needs of each community we serve. From an initial consultation to ongoing operations, Crossroads Utility Services is committed to providing responsive, top-quality service that ensures the smooth operation of your utility systems.

Join the Communities who Trust Crossroads

Currently managing 81 contracts across Central Texas, Crossroads Utility Services is proud to serve dozens of communities who trust us with their water and wastewater needs. Whether it’s managing day-to-day operations or handling complex utility challenges, we are here to provide the solutions you need.

At Crossroads Utility Services, we believe that exceptional service starts with an exceptional team. Since our founding in 2009, we have built a company dedicated to providing innovative and reliable water and wastewater solutions to communities throughout Central Texas. Our locally owned and operated business thrives on the skills, dedication, and passion of our team members, and we’re always looking for talented individuals to join us in making a difference.

See what others are saying.

At Crossroads Utility Services, we believe that serving our community goes beyond just providing reliable water and wastewater services. As a locally owned and operated company, our roots run deep in the Central Texas area, and we are committed to giving back to the communities we serve.

Our team is dedicated to creating lasting partnerships with residents, local businesses, and organizations, supporting initiatives that enhance the quality of life in our service areas. Whether it's through participation in local events, sponsoring community programs, or providing educational resources about water conservation and sustainability, we are proud to contribute to the well-being and growth of our communities.

We understand that the success of our operations depends on the trust and collaboration of the people we serve. That’s why Crossroads is always looking for ways to make a positive impact, while ensuring that our services are not only efficient but also enrich the lives of our customers and their families.

Crossroads Utility Services – Proud to be part of your community.

Executive Team

Management Team